Welcome to Hope & Grace Recovery’s Frequently Asked Questions

Here you’ll find all of the answers to the most common questions that we receive from potential clients and their families.

If you don’t happen to see the answer you are looking for, please call us at 1-888-836-HGRC or email our Admissions team, by clicking here.

Getting Started

What insurance does Hope & Grace Recovery accept?

At Hope & Grace Recovery Center, we accept most major insurances, including (but not limited to):

  • Humana
  • Blue Cross & Blue Shield
  • Cigna
  • Aetna
  • Coventry

For a full list of the insurances we accept, please call our Admissions team for your 100% Free and Confidential Consultation.

If you decide to use your insurance, our Admissions team will work closely with your insurance provider to maximize your benefits.

If your situation requires that you privately pay, we will also work closely with you to make sure you get the most reasonable rates for treatment.

How does my insurance pay for treatment?

Hope & Grace Recovery Center will work with you and your insurance company.

Please contact our Admissions department at 1-888-836-HGRC and we will:

  • Take down all of your insurance information check to see if your insurance provides the appropriate benefits.
  • If your insurance does provide treatment options, we will then do an assessment with you or your loved one (prior to admission).
  • Afterwards we will provide the necessary information to your insurance company.

Is Hope & Grace Recovery Center religious? Is treatment faith-based?

No. We are not a religious center.

Our treatment methods are based on proven scientific practices that do have a spiritual side, but are not religious in nature.

Our clients come from numerous religious backgrounds and perspectives. Our staff is also very diverse – with their only common focus being helping your loved one find recovery from addiction.

Where is Hope & Grace Recovery Center located?

We are located in Oakland Park, South Florida. We accept clients from all over the United States. Our address is 3411 Powerline Rd #704, Oakland Park, FL 33309.

Therapy Sessions

When can I visit my loved one and when do I begin attending family sessions?

The therapist assigned to your loved one will contact you about family sessions and when it’s a good time to visit/contact them.

Hope & Grace Recovery Center will provide you with our therapist’s email and phone number so you can contact them if you have any questions about your loved one’s treatment program.

How important is it for me to attend family therapy sessions?

It is very important!

We know that re-arranging schedules to attend/call in for family sessions is difficult. Please realize that addiction is a family disease and everyone – including you – has been affected by it.

We also hope that family members will make time to attend local Al-Anon meetings for further support from other families that are going through the exact same thing. You’re not alone.

Al-Anon will also aid you in learning more about addiction and what it means to be in recovery.

Am I allowed to come to IOP or OP family sessions with my daughter? Can my husband come, too?

At Hope & Grace Recovery Center, we will do everything in our power to include family members in treatment sessions whenever possible.

Research has shown that families who are directly involved in treatment gives their loved ones a much higher success rate and better prognosis for their future in recovery.

Please contact your daughter’s therapist for more information on what sessions you and your husband can attend.

My loved one told me not to attend our family session or visit them... What should I do?

Let us be the first to apologize.

That must have been an extremely difficult and heart-wrenching conversation for you.

We will send you their therapist’s information (email and phone number) so you can contact them with your concerns. They will get back to you as soon as possible.

I've tried to call my son's therapist all day and they haven't answered my calls. I want to know what's going on and I have questions about his treatment.

Please call our Admissions staff for any questions or concerns you have about your loved one. Our therapists are usually in therapy groups or individual sessions for most of the day. They return calls when they can at the end of the workday.

Please know that our therapists will contact family members once a week to update them on their loved one’s progress through treatment, their state of mind, current well-being and will answer any questions you have at that time.

During Treatment

On a phone call the other day, my son told me that he wasn't going to continue with sober living after his 30-day inpatient program. What do I tell him when he asks me about "what's next?"

This type of behavior is very common.

While our clients are going through addiction recovery, it’s important to remember that your loved one is discovering a new way to live their life.

And it can be so scary that they lash out at the people who care for them most, because up until now they’ve gotten away with that.

So, we continually encourage families to begin setting boundaries with their loved ones. Even when you say the word “No,” love is still in your heart.

My daughter is calling me numerous times a day. She says she forgot this item, or wants me to send her care packages with food and other things. What do I do?

Let us assure you that your daughter is getting everything she needs at Hope & Grace Recovery Center. However, this may not be everything that she wants right now.

This is also a great opportunity to begin setting boundaries with her. Tell her to make a list of everything she needs and have her give it to her therapist instead. If her therapist decides that an item is crucial, we’ll have one of our staff members go purchase the item. If anything else comes up, please contact her assigned therapist.

Our children are constantly asking me where their Mom is, what do I tell them?

Honesty is the best policy, especially with children because they understand more than we realize.

A simple answer for them would be that their Mom is getting help or that she’s somewhere that is helping her find her happiness again. You may also want to contact her therapist for other answers.

My wife told me that I'm a huge trigger for her. What does that mean, and what do I do?

Our clients at Hope & Grace Recovery Center are attending many therapy groups and sessions designed to identify what their triggers are – or what emotions or environments prompted them to use.

This is a great question for the your wife’s assigned therapist.

My husband is now telling me that addiction is a disease. I thought diseases were conditions like Celiac's, Crohn's, Asthma or High Blood Pressure... He chose to abuse drugs and alcohol until he got addicted, can't he abstain until he just gets over it?

No, your husband cannot “just get over it.”

At Hope & Grace Recovery, we have dedicated our lives to helping people beat their addictions and find recovery. We’ve also promised our clients that we will educate their families about their recovery so they can live a healthy and sober lifestyle when they leave Hope & Grace.

However, this won’t happen overnight, so we also recommend to our clients’ families that they attend community Al-Anon meetings for additional support and education.

12-Step Meetings

How long does my loved one need to attend 12-Step meetings?

One day at a time… that’s all that we can ask for our clients. And the length of time that they want to attend 12-Step meetings will be up to them.

Is my wife required to participate in 12-Step meetings?

The 12-Step approach is extremely effective when it comes to support from peers. Most of our treatment plans will include 12-Step meetings.

However, Hope & Grace Recovery Center is non-denominational. We are not a religious organization and we don’t preach to our clients. We believe that spirituality will play a large part in recovery, along with hope, hard work and continued support.

My son doesn't believe in God or a higher power. He isn't very comfortable working a 12-Step program because he feels that it requires him to be religious. What do I tell him?

This is one of the most common questions we get when people come in for treatment. And we tell them that we aren’t going to push religion on you and you don’t have to believe in God or be part of organized religion to find recovery.

Attending a 12-Step program will still be a huge benefit to your son. The main purpose of these programs is for people to find strength and confidence through a higher purpose.

Some of our clients say that their higher power is a relative who has passed on and is looking down on them. Others will choose a symbol of their higher purposes – be it something in nature or something that has been a constant in their lives.

When your son, or loved one, arrives at Hope & Grace Recovery Center, we’ll have them sit down and talk with some of our other clients or staff members who have been down this same road.

I know that one of the 12 steps is to make amends and apologize. My daughter put our family through hell and while she's been sober for a few months now, she still hasn't said anything yet... When will she ask for forgiveness?

Please, trust in the recovery process.

Every person is different and will go through the steps in their own time. Be supportive and patient.

After Treatment

Now that my husband is out of recovery, he's always busy with meetings and "giving back." I hardly ever see him anymore. Is this normal?

Yes, that is a normal part of the process. Being patient and supportive of his recovery will show him that he is loved.

Once my loved one is clean and sober, when can they start going back to work or school again?

Each of our clients is different.

If you have specific questions, please write them down for their therapist and we’ll send them along. These will be great for discussions in their group and individual therapy sessions.

Once my loved one is clean and sober, when can they start going back to work or school again?

Each of our clients is different.

If you have specific questions, please write them down for their therapist and we’ll send them along. These will be great for discussions in their group and individual therapy sessions.

Does Hope & Grace guarantee that my daughter will be drug-free after treatment? What happens if she relapses again?

We commend you for having the strength to continue to find help for your daughter.

Please contact her therapist. A relapse-plan is something that you and they will want to work on together.